TheDogBFF Barkerie Policies
TheDogBFF Barkerie Policies
Privacy Policy
**Effective Date:** June 5, 2025
**1. Information We Collect**
We collect information to provide and improve our services to you and your pets. This may include:
* **Personal Identification Information:** Name, email address, phone number, billing and shipping address.
* **Pet Information:** Pet's name, breed, age, dietary restrictions, allergies, and special preferences (e.g., favorite treats).
* **Order Information:** Details about products purchased, transaction history, and payment information (processed securely via third-party payment processors).
* **Website Usage Data:** IP address, browser type, pages visited, and time spent on our site (collected via cookies and analytics tools).
**2. How We Use Your Information**
We use the collected information for various purposes, including:
* To process and fulfill your orders.
* To communicate with you regarding your orders, special offers, and bakery news.
* To personalize your experience and tailor product recommendations for your pet.
* To improve our website, products, and services.
* To conduct market research and analysis.
* To comply with legal obligations.
**3. Sharing Your Information**
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent, except in the following limited circumstances:
* **Service Providers:** We may share data with trusted third parties who assist us in operating our website, conducting our business, or serving you (e.g., payment processors, shipping companies, marketing platforms), provided those parties agree to keep this information confidential.
* **Legal Requirements:** We may disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
**4. Data Security**
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. All sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers' database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
**5. Your Rights**
You have the right to access, update, or request deletion of your personal information. Please contact us at thedogbffbarkerie@gmail.com to exercise these rights.
**6. Changes to This Privacy Policy**
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.
Refund/Exchange Policy
**Refund & Exchange Policy**
At TheDogBFF Barkerie we take pride in crafting high-quality, fresh, and delicious treats for your beloved pets. Due to the perishable nature of our products and for the safety and well-being of all pets, we generally do not offer refunds or exchanges on custom orders or treats once they have been picked up or delivered.
**However, your satisfaction is important to us!**
* **Damaged or Incorrect Orders:** If you receive a product that is damaged during transit/delivery or if there is an error in your order (e.g., incorrect item, wrong flavor not as per your order), please contact us within 24 hours of receipt. We may request photo evidence of the issue. Depending on the situation, we will work with you to provide a suitable resolution, which may include a replacement, store credit, or a partial refund.
* **Quality Concerns:** If you have concerns about the quality of our products, please contact us immediately. We are committed to ensuring our treats meet the highest standards.
**To Initiate a Concern:**
Please contact us at thedogbffbarkerie@gmail.com with your order number and a description of the issue.
**Please Note:**
* We cannot accept returns on products that have been consumed or partially consumed.
* We are not responsible for treats that are not enjoyed by your pet, as individual pet preferences vary widely.
* Cancellations for custom orders must be made within 24 hours of purchase to be eligible for a store credit. Cancellations made after this period may be subject to a cancellation fee.
**Ingredient & Allergy Policy**
At TheDogBFF Barkerie, we are committed to using high-quality, pet-safe ingredients in all our baked goods. We understand the importance of pet health and dietary needs.
**1. Our Ingredients:**
We use human-grade, natural ingredients whenever possible. Common ingredients may include: e.g., oat flour, peanut butter (xylitol-free), pumpkin puree, eggs, honey, lean meats, fresh vegetables].
* We **DO NOT** use: e.g., xylitol, chocolate, artificial preservatives, artificial colors, excessive sugar, grapes, raisins, onions, garlic].
* A full list of ingredients for each product is available on our website [or upon request].
**2. Allergen Information:**
* Our treats are baked in a facility that also processes common allergens, including **peanuts, wheat, dairy, and eggs**. While we take precautions to prevent cross-contamination, we cannot guarantee that any product is entirely free of these allergens.
* If you or your pet has severe allergies, please exercise caution.
**3. Specific Dietary Needs & Custom Orders:**
* We are happy to discuss specific dietary needs and potential ingredient substitutions for custom orders where feasible. Please contact us **before placing your order** to discuss your pet's allergies or sensitivities.
* For custom allergy-friendly orders, we take extra steps to minimize cross-contamination, but again, cannot guarantee 100% allergen-free due to the nature of our kitchen environment.
**4. Responsibility:**
* As pet parents, you are responsible for checking the ingredients list to ensure our products are suitable for your pet's specific dietary needs and allergies.
* If you have any doubts, please consult your veterinarian before feeding our treats to your pet, especially if they have pre-existing health conditions or allergies.
**5. Changes to Ingredients:**
We reserve the right to change ingredients used in our products based on availability or improvements in recipes. Any significant changes will be noted on our product pages.
**Order & Delivery/Pickup Policy**
**1. How to Order:**
* Orders can be placed directly through our website at www.thedogbff.com
* For custom requests or large orders, please contact us at thedogbffbarkerie@gmail.com
* We require full payment at the time of order placement for all online and custom orders.
**2. Order Processing Time:**
* Standard orders for ready-made treats will typically be processed and ready for shipping within 1-3 business days.
* Custom cake and special occasion orders require a minimum of 3-5 business days notice. Please confirm lead times when placing custom orders.
**4. Shipping Information (if applicable):**
* **Shipping Zones:** We ship to all 50 states within the USA.
* **Shipping Methods:** We use USPS Priority Mail and UPS Ground for shipping.
* **Shipping Costs:** Shipping costs are calculated at checkout based on the weight of your order and your location.
* **Tracking:** A tracking number will be provided via email once your order has shipped.
* **Perishable Items:** While we pack perishable items carefully, we cannot guarantee freshness once they leave our facility and are in transit. We recommend expedited shipping for highly perishable items.
* We are not responsible for delays caused by the shipping carrier or for incorrect addresses provided by the customer.
**Terms of Service / Use**
Welcome to TheDogBFF Barkerie! By accessing or using our website and purchasing our products, you agree to be bound by these Terms of Service. Please read them carefully.
**1. Agreement to Terms:**
These Terms of Service constitute a legally binding agreement between you and TheDogBFF Barkerie concerning your access to and use of thedogbff.com website.
**2. Products & Services:**
* All products are subject to availability. We reserve the right to limit the quantities of any products or services that we offer.
* All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.
* We reserve the right to discontinue any product at any time.
**3. Orders & Payment:**
* You agree to provide current, complete, and accurate purchase and account information for all purchases made at our bakery.
* We accept major credit cards via Stripe/PayPal.
* All prices are listed in USD and are subject to applicable taxes.
**4. Intellectual Property:**
* All content on this website, including text, graphics, logos, images, and software, is the property of TheDogBFF Barkerie or its content suppliers and protected by copyright laws.
* You may not use our trademarks or trade dress in connection with any product or service that is not ours, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits TheDogBFF or TheDogBFF Barkerie.
**5. User Conduct:**
You agree not to use our website or products for any unlawful purpose or to:
* Violate any international, federal, provincial or state regulations, rules, laws, or local ordinances.
* Infringe upon or violate our intellectual property rights or the intellectual property rights of others.
* Harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
* Transmit any worms or viruses or any code of a destructive nature.
**6. Disclaimer of Warranties; Limitation of Liability:**
* We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
* You agree that your use of, or inability to use, the service is at your sole risk.
* In no case shall TheDogBFF Barkerie, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service.
**7. Governing Law:**
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Texas/United States of America.
**8. Changes to Terms of Service:**
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
**Disclaimers**
**1. Not a Substitute for Veterinary Care:**
The treats and baked goods provided by TheDogBFF Barkerie are intended as supplemental snacks or rewards for healthy pets. They are **not** formulated to be a complete and balanced meal and are **not** a substitute for regular veterinary care, advice, or prescribed diets. Always consult with your veterinarian regarding your pet's dietary needs and any health concerns.
**2. Product Use & Feeding Guidelines:**
* Please feed our treats to your pet in moderation.
* Always supervise your pet while they are consuming treats.
* Ensure fresh water is available at all times.
* Store treats according to the instructions provided (e.g., refrigerated, airtight container) to maintain freshness and prevent spoilage.
**3. Allergy & Sensitivity Awareness:**
* While we strive to use high-quality, pet-safe ingredients, it is the pet owner's responsibility to review the ingredient list for each product and to be aware of their pet's specific allergies or sensitivities.
* As noted in our Ingredient & Allergy Policy, our facility handles common allergens.
**4. Individual Pet Preferences:**
We cannot guarantee that every pet will enjoy our treats. Individual pet preferences vary, and we are not responsible if your pet does not consume the product.
**5. Nutritional Information:**
Any nutritional information provided is an estimate and may vary due to the natural variations in ingredients.
**6. Limitation of Liability:**
TheDogBFF Barkerie will not be held liable for any adverse reactions or health issues that may arise from a pet consuming our products, beyond what is covered by our Refund & Exchange Policy for damaged or incorrect items. By purchasing our products, you assume all responsibility for feeding them to your pet.
**Affiliate & Services Compensation Policy**
**1. Affiliate Relationships:**
TheDogBFF Barkerie may engage in affiliate marketing programs. This means that we may earn a commission when you click on or make purchases through links to other websites or products that we recommend. This comes at no additional cost to you. Our participation in affiliate programs does not influence our product recommendations or reviews; we only promote products or services we genuinely believe will be of value to our customers and their pets.
**2. Sponsored Content:**
Occasionally, TheDogBFF Barkerie ay publish sponsored content, advertisements, or reviews. In such cases, we will clearly disclose that the content is sponsored or that we have received compensation for it. Our commitment to honesty and transparency remains paramount, and all sponsored content will reflect our genuine opinions and experiences.
**3. Other Services Compensation:**
For any other services provided by TheDogBFF Barkerie (e.g., pet-themed event catering, custom recipe development, educational workshops), specific compensation terms, including fees, payment schedules, and deliverables, will be outlined in a separate, written agreement or proposal between TheDogBFF Barkerie and the client. All such agreements must be signed by both parties before services commence.
**4. Transparency and Integrity:**
We are dedicated to maintaining the highest level of transparency and integrity in all our business dealings, including our affiliate relationships and compensated services. Our primary goal is to provide valuable products and information to our community of pet parents.
**Product Safety & Quality Assurance Policy**
At TheDogBFF Barkerie, the health and safety of your pets are our utmost priority. We are committed to upholding the highest standards of product safety and quality assurance in every aspect of our operations, from ingredient sourcing to baking and packaging.
**1. Ingredient Sourcing & Handling:**
* We meticulously source all ingredients from reputable suppliers who adhere to strict quality and safety standards.
* All ingredients are carefully inspected upon arrival to ensure freshness, proper storage conditions, and absence of contaminants.
* Perishable ingredients are stored at appropriate temperatures to maintain their integrity.
**2. Manufacturing & Hygiene Standards:**
* Our baking facility adheres to rigorous hygiene and sanitation protocols, including regular cleaning and disinfection of all equipment and surfaces.
* All staff members are trained in proper food handling practices, personal hygiene, and cross-contamination prevention.
* We maintain a pest control program to ensure a safe and sterile environment.
**3. Recipe Development & Testing:**
* All recipes are developed with pet safety and nutritional considerations in mind, ensuring they are free from harmful ingredients for pets.
* New products undergo thorough testing to confirm palatability, texture, and stability.
**4. Quality Control:**
* Each batch of treats undergoes visual inspection for consistency, appearance, and quality before packaging.
* We monitor baking temperatures and times to ensure products are thoroughly cooked and safe for consumption.
* Products are cooled properly and packaged in appropriate materials to maintain freshness and prevent spoilage during transit and storage.
**5. Allergen Management:**
* While we strive to prevent cross-contamination, our facility processes common allergens. We clearly label ingredients and provide allergen disclaimers as outlined in our Ingredient & Allergy Policy.
* We encourage customers with pets sensitive to specific allergens to contact us for further information and to exercise caution.
**6. Product Recall Protocol:**
* In the unlikely event of a product safety concern or recall, we have a clear protocol in place to promptly identify, isolate, and recall affected products.
* We commit to transparent communication with our customers and relevant authorities in such situations.
**7. Continuous Improvement:**
We are dedicated to continuous improvement in our product safety and quality assurance processes. We regularly review our procedures, stay informed about industry best practices, and welcome customer feedback to enhance our standards.
**User-Generated Content (UGC) Policy**
At TheDogBFF Barkerie, we love seeing your happy pets enjoy our treats! We encourage you to share your photos, videos, and testimonials with us and the broader pet community. This User-Generated Content (UGC) Policy outlines how we may use this content.
**1. What is User-Generated Content (UGC)?**
UGC includes any content (e.g., photos, videos, text, reviews, comments) that you, as a customer or user, create and share with us or publicly tag us in on social media platforms (e.g., Instagram, Facebook, TikTok) or submit directly to our website.
**2. Grant of License:**
* By sharing your UGC directly with TheDogBFF Barkerie (e.g., sending via email, direct message, or uploading to our site) or by tagging us (@thedogbff_barkerie) or using our specific hashtags (#thedogbffbarkerie#thedogbfftreats on social media, you grant TheDogBFF Barkerie a non-exclusive, royalty-free, worldwide, perpetual, irrevocable, and sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such UGC in any media.
* This license includes, but is not limited to, using your UGC for marketing, promotional, and advertising purposes on our website, social media channels, emails, and other marketing materials.
* You acknowledge that we are not obligated to use your UGC, and we may remove it at any time.
**3. Your Representations & Warranties:**
By submitting or sharing UGC, you represent and warrant that:
* You are the sole creator and owner of the UGC, or you have the necessary licenses, rights, consents, and permissions to authorize TheDogBFF Barkerie to use your UGC as described in this policy.
* Your UGC does not infringe upon the copyrights, trademarks, privacy rights, publicity rights, or any other intellectual property or personal rights of any third party.
* Your UGC does not contain any defamatory, obscene, offensive, unlawful, or otherwise objectionable material.
* You have obtained consent from any individual appearing in your UGC (including pet owners, if applicable) for their image and likeness to be used by TheDogBFF Barkerie.
**4. No Compensation for UGC:**
You acknowledge and agree that no compensation will be paid to you with respect to the use of your UGC by TheDogBFF Barkerie.
**5. Respecting Your Privacy:**
While we may use your UGC, we will always strive to respect your privacy. If we re-share content from social media, we will typically tag or credit the original poster. If you wish for us to remove specific UGC that you have created, please contact us at thedogbffbarkerie@gmail.com, and we will endeavor to remove it in a timely manner.
**6. Monitoring & Moderation:**
We reserve the right, but have no obligation, to monitor, review, edit, or remove any UGC for any reason, including content that violates these terms, or is otherwise objectionable.
**7. Changes to This Policy:**
We may update this UGC Policy from time to time. We will notify you of any changes by posting the new policy on this page. Your continued submission or sharing of UGC after such changes constitutes your acceptance of the new policy.
**Regulatory Compliance & Labeling Policy**
At TheDogBFF Barkerie, we are fully committed to operating in strict compliance with all federal, state, and local laws and regulations governing the production, sale, and labeling of pet food and treats. Our dedication to compliance ensures the safety of our products and builds trust with our customers.
**1. Federal Regulations (FDA):**
* We adhere to the Federal Food, Drug, and Cosmetic Act (FD&C Act) which mandates that all animal foods, including pet treats, be safe, produced under sanitary conditions, free from harmful substances, and truthfully labeled.
* We implement preventive controls where applicable, based on hazard analysis and risk-based approaches, to prevent or minimize food safety hazards.
* We comply with regulations regarding ingredients and additives, ensuring all substances added to or becoming part of our pet food are either approved food additives or Generally Recognized as Safe (GRAS) for their intended use.
* In the event of a potential food safety concern, we will follow established protocols for reporting to the FDA's Reportable Food Registry.
**2. State Regulations:**
* We comply with all relevant state animal feed laws and regulations in the states where our products are manufactured and sold. This includes any state-specific licensing, registration, or labeling requirements.
* We cooperate fully with state regulatory officials during inspections and audits.
**3. AAFCO Guidelines:**
* While AAFCO (Association of American Feed Control Officials) provides model regulations that are often adopted by states, we strive to follow AAFCO guidelines for ingredient definitions, product categories, and labeling standards to ensure consistency and transparency in our products.
**4. Labeling Requirements:**
Our product labels are designed to be clear, accurate, and compliant with all applicable federal and state regulations, including:
* **Principal Display Panel (PDP):** Clear brand and product name, intended species (e.g., for dogs), and net quantity statement (in both standard and metric units).
* **Information Panel:**
* **Guaranteed Analysis:** Listing minimum percentages of crude protein and fat, and maximum percentages of crude fiber and moisture.
* **Ingredient List:** All ingredients listed in descending order by weight, using their common or AAFCO-defined names.
* **Nutritional Adequacy Statement:** If applicable, indicating whether the food provides complete and balanced nutrition for specific life stages (e.g., "for intermittent or supplemental feeding only" for treats).
* **Feeding Directions:** Clear instructions for proper product use.
* Name and place of business of the manufacturer or distributor.
**5. Continuous Monitoring & Training:**
* We continuously monitor changes in regulatory requirements and industry best practices.
* Our team members receive regular training on food safety, hygiene, and regulatory compliance to ensure ongoing adherence to all standards.
**6. Record Keeping:**
We maintain accurate and accessible records related to ingredient sourcing, production processes, quality control, and product distribution to demonstrate compliance with all regulations.
**Supplier Code of Conduct**
At TheDogBFF Barkerie, we believe in building strong, ethical, and sustainable relationships with our suppliers and business partners. This Supplier Code of Conduct ("Code") sets forth the minimum standards we expect from all entities ("Suppliers") that provide goods or services to TheDogBFF Barkerie. By doing business with us, Suppliers agree to uphold these principles.
**1. Compliance with Laws and Regulations:**
Suppliers must comply with all applicable local, national, and international laws and regulations in the countries and jurisdictions where they operate. This includes laws related to labor, health and safety, environmental protection, product safety, data privacy, and anti-corruption.
**2. Ethical Business Practices:**
* **Anti-Corruption & Bribery:** Suppliers must not engage in any form of bribery, corruption, extortion, or embezzlement. This includes refraining from offering or accepting improper payments, gifts, or incentives to gain an unfair business advantage.
* **Fair Competition:** Suppliers must conduct their business in an ethical manner, respecting fair competition and antitrust laws.
* **Conflicts of Interest:** Suppliers must avoid situations where personal interests could conflict with the interests of TheDogBFF Barkerie. Any potential conflicts must be disclosed.
* **Confidentiality & Intellectual Property:** Suppliers must respect the intellectual property rights of others and protect confidential and proprietary information belonging to TheDogBFF Barkerie and its customers.
**3. Labor and Human Rights:**
Suppliers are expected to uphold the human rights of their employees and treat them with dignity and respect, including:
* **No Forced or Child Labor:** The use of forced, bonded, indentured, involuntary prison labor, or human trafficking is strictly prohibited. Suppliers must not employ individuals below the legal working age in their jurisdiction, or below 15 years of age, whichever is higher.
* **Fair Wages & Working Hours:** Suppliers must comply with all applicable laws regarding wages, benefits, and working hours, including overtime compensation, and provide adequate rest periods.
* **Non-Discrimination & Anti-Harassment:** Suppliers must foster a workplace free from discrimination and harassment based on any protected characteristic (e.g., race, gender, religion, age, disability).
* **Freedom of Association:** Suppliers must respect their employees' rights to freedom of association and collective bargaining, as permitted by local law.
* **Health and Safety:** Suppliers must provide a safe and healthy working environment, implementing appropriate controls, procedures, and training to prevent accidents and occupational hazards.
**4. Product Quality & Safety:**
Suppliers of ingredients, packaging, or other materials used in our products must ensure that their goods meet TheDogBFF Barkerie’s specified quality standards and all relevant product safety regulations. This includes proper handling, storage, and traceability of materials.
**5. Environmental Responsibility:**
Suppliers are encouraged to operate in an environmentally responsible manner, striving to minimize their environmental footprint, conserve resources, and manage waste effectively, in compliance with all applicable environmental laws.
**6. Monitoring and Enforcement:**
TheDogBFF Barkerie reserves the right to assess a Supplier's compliance with this Code, which may include requests for information, audits, or site visits. Failure to comply with this Code may result in corrective action, including, but not limited to, termination of the business relationship.
**7. Communication:**
Suppliers are expected to communicate the principles of this Code to their own employees and throughout their supply chain.