Frequently Asked Questions
FAQs
1. Are your treats safe for dogs (and cats)?
- Yes, all our treats are made with ingredients that are safe for pets. We avoid harmful additives, fillers, and preservatives to ensure every bite is safe and beneficial for your pet.
2. How far in advance should I place a custom order?
- We recommend ordering custom treats at least one to two weeks in advance, especially during holidays or busy times.
3. What if my pet has allergies?
- Let us know if your pet has any allergies, and we’ll work to accommodate their dietary needs with alternative ingredients.
4. How do I place an order?
- You can order directly through our website.
5. Do you offer shipping?
- Yes, we ship within the U.S. Some treats don’t ship due their perishable nature. Consider gifting them to a friend!
6. What is your shipping policy?
- We ship most treats within 5-7 business days of your order. Due to our commitment to freshness, certain items may require additional preparation time.
7. Can I track my order?
- Yes, once your order is shipped, you’ll receive a tracking number to monitor its progress.
Refunds and Exchanges Questions
8. Â What is your return policy?
- Due to the nature of our products, we don’t accept returns.
9. What if my order arrives damaged?
- If your order arrives damaged, please reach out within 48 hours with photos or video, and we’ll work to make it right.
User-Generated Content and Community QuestionsÂ
1. How can I submit photos of my pet enjoying the treats?
- Tag us with #thedogbffbarkerie for a chance to be featured on our main page.
2. Do you offer discounts or loyalty programs?
- Yes, sign up to our email list to receive updates on discounts and loyalty programs.