TheDogBFF: FAQs

TheDogBFF: FAQs

Here’s a list of TheDogBFF’s Frequently Asked Questions. If you have a question that isn’t on our FAQs page, please send us a message TheDogBFF Inbox on www.thedogbff.com to have your questions answered + add to TheDogBFF: FAQs.

1. Are your treats safe for dogs (and cats)?

  • Yes, all our treats are made with ingredients that are safe for pets. We avoid harmful additives, fillers, and preservatives to ensure every bite is safe and beneficial for your pet.

2. How far in advance should I place a custom order?

  • We recommend ordering custom treats 2 weeks in advance, especially during holidays or busy times.

3. What if my pet has allergies?

  • It’s important to let us know if your pet has any allergies, and we’ll work to accommodate their dietary needs with alternative ingredients.

4. How do I place an order?

  • Orders are placed directly through our website until all other sales channels have been opened. Check back regularly for updates “Where to Find TheDogBFF Treats.

5. Do you offer shipping?

  • Yes, we ship within the U.S. Some treats don’t ship due their perishable nature. Consider gifting them to a friend!

6. What is your shipping policy?

  • We ship most treats within 5-7 business days of your order. Due to our commitment to freshness, certain pet food items may require additional preparation time. We will notify you if any pet food items are out stock or delayed.

7. Can I track my order?

  • Yes, once your order is shipped, you’ll receive a tracking number to monitor its progress. Please be sure to Join our Email List on our website (sign up at pop-up), This lets Shopify know that you gave us permission to contact you about your order + exclusive perks. You also need to add us your contact list (or say yes you know us) so that your Very Important Dog Mail doesn’t get tossed in your spam folder.

Refunds and Exchanges Questions

8.  What is your return policy?

  • Due to the nature of our products, we cannot accept returns. We can issue a store credit to use on future purchases.

9. What if my order arrives damaged?

  • If your order arrives damaged, please reach out within 7 hours with photos or video, and we’ll make it right.


User-Generated Content and Community Questions 

1. How can I submit photos of my pet enjoying the treats?

  • Tag us with #thedogbffbarkerie for a chance to be featured on our main page.

2. Do you offer discounts or loyalty programs?

  • Yes, sign up to our email list (see pop-up on our website) to receive updates on discounts and loyalty programs.