FAQs

General Information

1. What is a pet bakery?

• A pet bakery is a specialty bakery that creates healthy, delicious treats specifically for pets. Our treats are crafted with high-quality, dog-safe ingredients and designed to celebrate your furry friend’s special moments.

2. Are your treats safe for dogs (and cats)?

• Yes, all our treats are made with ingredients that are safe for pets. We avoid harmful additives, fillers, and preservatives to ensure every bite is safe and beneficial for your pet.

3. What ingredients do you use?

• We use all-natural ingredients like fruits, vegetables, lean proteins, and whole grains. Our treats are free from artificial preservatives, colors, and flavors to ensure your pet gets only the best.

4. Do you offer grain-free, gluten-free, or vegan treats?

• Yes, we have a selection of grain-free, gluten-free, and vegan treats suitable for pets with dietary restrictions or allergies.

Health and Dietary Questions

5. Are your treats healthy for my pet?

• Absolutely! Each treat is crafted to provide health benefits, such as improved digestion, skin health, and joint support. We list the ingredients and nutritional benefits on each product.

6. Are these treats low-calorie?

• We offer a range of treats, including some that are low-calorie. Feel free to check the calorie count on each product page, especially if you’re managing your pet’s weight.

7. Can these treats help with specific health issues?

• Some of our treats are designed to support certain health needs, like digestion, joint health, and skin and coat health. If your pet has a specific health concern, let us know so we can recommend the best options.

Custom Orders

8. Can I order a custom cake or treat box for my dog’s birthday?

• Yes! We offer custom cakes and treat boxes for birthdays, gotcha days, and other special occasions. Just contact us with your request, and we’ll create something special for your DogBFF.

9. How far in advance should I place a custom order?

• We recommend ordering custom treats at least one to two weeks in advance, especially during holidays or busy times.

10. What if my pet has allergies?

• Let us know if your pet has any allergies, and we’ll work to accommodate their dietary needs with alternative ingredients.

Ordering and Shipping

11. How do I place an order?

• You can order directly through our website. For custom orders, please reach out to us via our contact page or social media.

12. Do you offer shipping?

• Yes, we ship within the U.S. Some items, like cakes, may be available for local pickup only due to their perishable nature.

13. What is your shipping policy?

• We ship most treats within 5-7 business days of your order. Due to our commitment to freshness, certain items may require additional preparation time.

14. Can I track my order?

• Yes, once your order is shipped, you’ll receive a tracking number to monitor its progress.

Refunds and Exchanges

15. What is your return policy?

• Due to the nature of our products, we don’t accept returns, but if your pet doesn’t enjoy a treat, please let us know within 3 days, and we’ll offer a store credit.

16. What if my order arrives damaged?

• If your order arrives damaged, please reach out within 3 days with photos, and we’ll work to make it right.

User-Generated Content and Community

17. Can I submit photos of my pet enjoying the treats?

• We’d love that! Tag us with #thedogbffbarkerie, and you might get featured on our page. You can also earn discounts for sharing high-quality photos and reviews.

18. Do you offer discounts or loyalty programs?

• Yes, we have discounts for new customers, seasonal offers, and a loyalty program where you can earn rewards with every purchase.